Anchor Care Services

Recruitment:

Whistleblowing:

Safeguarding:

At Anchor Care Services Ltd, we understand that the quality of our services is directly linked to the quality of our staff. Therefore, we have implemented a rigorous recruitment process designed to attract, select, and retain the most qualified individuals.

Our recruitment policy includes:

Comprehensive eligibility checks to verify the rig

Our recruitment policy includes:

Comprehensive eligibility checks to verify the right to work in the UK for all directly employed staff.

Disclosure and Barring Service (DBS) check to ensure that our staff meet the high standards of safety and trustworthiness required to work in a care environment.

Ongoing training and development opportunities to ensure that our employees remain at the forefront of best practices in care.

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Anchor Care Services providing expert home care for elderly clients in the West Midlands

Safeguarding:

Whistleblowing:

Safeguarding:

The safety and well-being of our clients are paramount. Anchor Care Services Ltd adheres strictly to our safeguarding policy, which is designed to protect the individuals in our care.

Our safeguarding policy includes:

Clear and accessible guidelines for all employees on how to identify, report, and address safeguarding concerns, whether th

The safety and well-being of our clients are paramount. Anchor Care Services Ltd adheres strictly to our safeguarding policy, which is designed to protect the individuals in our care.

Our safeguarding policy includes:

Clear and accessible guidelines for all employees on how to identify, report, and address safeguarding concerns, whether they pertain to colleagues, clients, or practices within our business or supply chain.

Regular training on safeguarding issues to ensure that all staff are fully informed and prepared to act in the best interests of those we serve.

A commitment to working with external agencies, as necessary, to protect the vulnerable and ensure that any concerns are addressed swiftly and effectively.

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Trusted care services for seniors and individuals in need of support in the West Midlands

Whistleblowing:

We believe that maintaining an open and transparent workplace is essential to delivering high-quality care.

Anchor Care Services Ltd operates a robust whistleblowing policy that:

Encourages employees to speak up if they have concerns about unethical practices, mistreatment of colleagues or clients, or any breaches of company policy or the

We believe that maintaining an open and transparent workplace is essential to delivering high-quality care.

Anchor Care Services Ltd operates a robust whistleblowing policy that:

Encourages employees to speak up if they have concerns about unethical practices, mistreatment of colleagues or clients, or any breaches of company policy or the law.

Provides a safe and confidential process for reporting concerns without fear of retaliation or negative consequences.

Ensures that all reports are taken seriously and investigated thoroughly, with appropriate action taken to address any issues that are identified.

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Other Policies:

Equality and Diversity

Complaints & Compliment

The purpose of a policy on equality, diversity and inclusion is to ensure that the service is fully committed to these principles and values and to communicate this commitment to all stakeholders. The policy should always be referred to wherever differences of view based on lack of understanding or prejudice about diversity, equality and inclusion are evident. The commitment to equality, diversity and inclusion should be included in the care service’s statement of purpose and information produced for the people who use its services. It should be instrumental in many aspects of the care service’s practice including in its capacity to provide a responsive service to meet diverse needs and corresponding staff recruitment and selection.

Complaints & Compliment

This policy sets out the values, principles and procedures, which underpin this care service’s approach to handling complaints to comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 16: Receiving and Acting on Complaints.

It also shows how the care service is meeting the Quality Statement, “Listening to and Involving People”, which CQC is using from 2023 for its assessment purposes.

“We make it easy for people to share feedback and ideas or raise complaints about their care and support. We involve them in decisions about their care and tell them what’s changed as a result.” 

Ensure that people who use the service have access to and the help of an independent advocacy service, which they might need to make a complaint where they lack the capacity or means to make the complaint without such assistance; an advocate can assist the person at all stages in the complaints process (see also the separate policy on Advocacy).

Quality Assurance

Complaints & Compliment

Moving and Handling

The service’s long-term goal is to obtain the highest possible level of satisfaction from people who use services and relatives.

Everyone receiving our service should :

Expect the highest quality care possible
Be given a say in the running of the service
Be free to complain about any aspect of the running of the service and to have their complaints welcomed and acted upon promptly; all complaints are responded to in accordance with the service’s established complaints procedure
Be told about CQC inspections and should be given unrestricted and private access to inspectors during inspections.

Moving and Handling

End-of-life Care in Domiciliary Care

Moving and Handling

This policy sets out the values, principles and procedures underpinning Anchor Care Services Ltd approach to the moving and handling of the people who use the service. The aims of this policy are to:

Ensure that people are provided with the safe care and equipment required to meet their needs in line with national care standards and regulations
Ensure compliance with the Manual Handling Operations Regulations 1992 and associated guidance
Assist all staff to adopt a positive and informed approach to safer handling techniques and the carrying out of risk assessments
Ensure that suitable equipment is made available to staff to promote safe practice.

Duty of Candour

End-of-life Care in Domiciliary Care

At Anchor Care Services Ltd we have a duty to be honest and transparent with our service users and families when things go wrong. Service users and their families deserve explanations and meaningful apology.

End-of-life Care in Domiciliary Care

Anchor Care Services Ltd is committed to providing high-quality and compassionate care at end of life. The service will treat everyone with the utmost respect and dignity, assisting them where possible to make advance decisions relating to their care and treatment, and respecting their preferences. It will comply with all standards and regulations for high-quality end-of-life care as described below.

The policy sets out the values, principles and practices underpinning the care service's approach to the care of people who are terminally ill and whose death may be imminent.

The policy is written in line with the Health and Social Care Act 2008.

Anchor Care Services Statement: Slavery & Human Trafficking

Anchor Care Services Ltd is committed to transparency in all business

operations. We believe that every human should be treated equally

regardless of who they are or where they come from. We have a zero-

tolerance approach to Morden Slavery or human tra!cking as it is a crime

and violation of human rights. We pledge to act ethically and with integrity

in business and relationships. Therefore, we have a goal to combat

Modern Slavery within our organisation which aligns with our disclosure

obligation under the Modern Slavery Act 2015.

Anchor Care Services Ltd has a Modern Slavery Policy in accordance to

Section 54 of the Modern Slavery Act (2015).

Policy highlights that:

Anchor Care Services Ltd is responsible for ensuring that our policy

conforms with the legal and ethical commitments as well that our

employees comply with it.

Management is responsible for ensuring that the policy is discussed at

recruitment and during induction when new employee commence with the

aim of employees understanding that Modern Slavery in any form, is not

Acceptable in our organisation. Failure to adhere to company policy with

result in Law enforcement being involved.

Training will be provided to all employees. We will implement this policy

daily, monitoring its e/ectiveness within our organisation. Internal

systems and processes will be reviewed to ensure they are successful in combating Modern Slavery.

Our Policies:

Recruitment:

Whistleblowing:

Safeguarding:

Safeguarding:

Whistleblowing:

Safeguarding:

Whistleblowing:

Whistleblowing:

Whistleblowing:

Other Policies:

Equality and Diversity

Complaints & Compliment

Complaints & Compliment

Complaints & Compliment

Complaints & Compliment

Complaints & Compliment

Quality Assurance

Complaints & Compliment

Moving and Handling

Moving and Handling

End-of-life Care in Domiciliary Care

Moving and Handling

Duty of Candour

End-of-life Care in Domiciliary Care

End-of-life Care in Domiciliary Care

End-of-life Care in Domiciliary Care

End-of-life Care in Domiciliary Care

End-of-life Care in Domiciliary Care

Anchor Care Services Statement: Slavery & Human Trafficking

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